Job Title:Automotive Service Advisor / WriterLocation:  306 Great Place Dr. Edwardsville IL 62025Job Overview:As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every guest that enters our facility with hospitality and respectBuild long-term relationships between the store, yourself and our guestPresent the best solution to properly repair our guest vehicle in a way that is easy for them to understandHelp manage the store’s workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerDirects, coordinates, and participates in performing customer service activitiesShuttle guest as needed in CBA branded vehicleEnsure that all repairs are performed to proper specifications.Work together as a team and assist other employees as neededOther duties as assigned
